Customers express delight with the company’s client services, training and thought capital
ATLANTA, January 28, 2010 -Silverpop®, the world’s only provider of both email marketing and marketing automation solutions specifically tailored to the unique needs of B2C and B2B marketers, was named a Finalist in the "Front-Line Customer Service Team of the Year" category in the fourth annual Stevie Awards for Sales & Customer Service.
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
Nicknamed the Stevies for the Greek word "crowned," winners will be announced during a gala banquet on Monday, February 22 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the United States and several other countries are expected to attend.
More than 500 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition. Silverpop is the only email service provider ranked by industry analyst firm Forrester Research among finalists in all 27 customer service categories of the awards competition, and is the only ESP recognized as a Finalist in the "Front-Line Customer Service Team of the Year" category.
To assist, Silverpop is unique in the marketplace, providing access to Client Support Services 24×7 in multiple languages. To make it easier for clients to obtain information and resolve issues, in addition to these expanded service hours, Silverpop also recently revised its customer support portal and implemented a new call-center system that automatically reroutes calls to geographic areas where Silverpop support personnel are immediately available.
"While our customers are savvy marketers who want an innovative and easy-to-use self-service solution, we strive every day to deliver unmatched customer service and support when they need a little extra guidance or have a concern," said Bill Nussey, CEO of Silverpop. "Our commitment is to help our clients around the world exceed their goals. We are very proud of our Client Support Services team and the tremendous value they bring to serving the needs of our customers."
Members of the Awards’ Board of Distinguished Judges & Advisors will select Stevie Award winners from among the Finalists during final judging, to take place January 25 – February 3. Finalists were chosen by business professionals worldwide during preliminary judging.
"Being named a Finalist in the Stevie Awards for Sales & Customer Service is an important achievement," said Michael Gallagher, president of the Stevie Awards. "It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.stevieawards.com/sales.
Silverpop’s Engagement Marketing suite helps turn prospects into customers, and customers into fans. Silverpop’s Web-based solutions enable companies worldwide to build relationships with customers and prospects through the creation, automation and delivery of relevant, online messaging. And Silverpop’s strategic counsel, service and support helps clients with the precise level of training and advice needed to quickly improve campaign results and ROI. Silverpop makes it easy and affordable for marketers to create, automate and execute campaigns … from first click to lifetime customer. With offices in the United States, the United Kingdom and Germany, Silverpop’s engagement marketing technologies are used by industry-leading brands around the globe. Best practices and white papers are available at www.silverpop.com.
Silverpop® is a registered trademark of Silverpop Systems Inc. Silverpop Engage and Silverpop Engage B2B are trademarks of Silverpop Systems Inc.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors of the 4th annual Stevie Awards for Sales & Customer Service include official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.